Marine Cargo

For This Area Of Claims, It Is Essential That The Precautionary Steps As Highlighted Below Are Taken At The Onset Of The Discovery Of A Potential Loss.

• To put the carriers, Port of Authorities and/or other Bailees on notice, holding them liable for the loss of or damage as sustained by the cargo
• To call for a survey immediately by notifying the survey agents as listed in the policy (this applies to overseas ports) and requesting the carrier or other Bailees to attend a joint survey. For inbound cargo to Singapore, please contact your intermediary or our Claims Department immediately
• It is essential to clause the relevant loss/damage remarks on the delivery note/receipt/order for proper notice if the container delivered was damaged or with tampered seals other than the one explicitly stated in the shipping documents
• If the loss was not apparent at the point of taking delivery of the goods, written notice must be given to the carriers or other Bailees within 3 days of delivery

The Insured Must Take Reasonable Measures To Avert Or Mitigate A Loss And Act As A Prudent Self-Insured Party

Applicable documents

• Original Policy(s) & Certificate of Insurance/Bill of Landing or Airway Bill
• Commercial Invoice/Packing List/Delivery Note or Receipt or Order
• Correspondence exchanged between the Carriers or other Bailees
• Cargo Irregularity Report or Cargo Clearance Permit
• Survey Report (Loading & Discharge, if applicable)
• Landing Weight Certificate or Weight Note
• Repair/Replacement Invoice
• Any other relevant document evidencing the Loss or Damage

Please note that we reserve the right to request for additional documents from you should the need arise.

To ensure prompt processing of your claim, it is important that you submit a completed claim form with the required documentation to:

Contact Details