FAQs

The answers supplied on this web-page are for your information only and are subject in all respects to the specific terms and conditions of the actual policy.

Frequently Asked Questions - applicable to Accident & Health claims from individual policyholders in ACE Singapore.

1.
How do I obtain a copy of the Inpatient Discharge Summary and do I have to pay any fees to the hospital concerned?

You can obtain a copy of the Inpatient Discharge Summary from the hospital concerned at no cost to you.

2.
Under what circumstances will I be allowed the waiver of medical report which would require a fee payment on my part?

We can accept a copy of the Inpatient Discharge Summary as an alternate document for the medical report if the total amount of your claim entitlement is below $1,000.

3.
Will I be able to seek reimbursement from few insurers for a medical expenses claim?

No, you can only seek reimbursement for the incurred medical expenses from one of the insurers.

4.
Can I request for a claim to be paid to a third party other than myself who is the policyholder as well as the claimant?

In general, we can only pay the claim in your name; however, we can consider your request on a case by case basis.

5.
Is it compulsory to complete the claim form if I want to make a claim under the policy?

Yes, you will need to complete the claim form as this will help us verify the details of your claim.

6.
In the event of a death claim, who is entitled to receive the insurance benefit under my policy?

If the claim can be admissible under the policy, we will pay the benefit sum to the estate of the deceased. If a Will or a Letter of Administration is available, we will pay the nominated person(s) as outlined therein.

7.
Can I opt to defer my medical treatment to a later date due to some personal reasons, and will I be penalized?

If your deferred medical treatments do not result in any deterioration to your existing medical condition and/or develop into other medical conditions, we will not penalize your claim.

8.
Can I send in my claim submission via an e-mail with scanned copies of supporting documents or fax transmission?

Yes, we accept your claim submission via an e-mail or fax transmission if your claim does not relate to medical expense reimbursement.

9.
Will you consider accepting my claim if I submit after the 30 days period as required under your policy?

Yes, we can still consider your claim if there are valid reasons for the late submission which do not cause any prejudice to our claims assessment.