ACE Assistance Services

ACE Assistance provides the following services:

  • Emergency Medical Assistance and Advice
  • Evacuation or Repatriation if necessary
  • Liaison and case management with your hospital/medical provider
  • Liaison and case management with ACE Insurance

Other Assistance
ACE Assistance provides other services namely:

  • Pre-travel advice
  • Assistance in replacing a lost or stolen passport
  • Legal assistance
  • Assistance in tracing delayed or lost luggage
  • Verification of Medical Insurance to Medical Providers
  • Guaranteed payment of Medical Services to Providers
  • Emergency medical advice 24 hours per day
  • Assistance in arranging medical appointments and hospital admission (if medically necessary)
  • Advice and information on the location of physicians, hospitals dentists and dental clinics worldwide
  • Delivery of essential medicine where necessary (to Insured's cost)
  • Repatriation of Mortal Remains

Note: If you need assistance or think you will need assistance, please inform ACE Assistance promptly. Do not try to solve the problem without involving the experience of ACE Assistance as this may prejudice your right to claim assistance or reimbursement.

The above services are charged on a case basis. ACE Assistance shall not be responsible for any third party expenses.

Medical Assistance

  1. Telephone Medical Advice
    ACE Assistance will arrange to provide medical advice to the Insured Persons over the telephone.
  2. Medical Service Provider Referral
    ACE Assistance will provide the Insured Persons with information about physicians, hospitals, dentists and dental clinics worldwide.
  3. Arrangement of Appointments with Doctors
    ACE Assistance will assist insured Persons in arranging appointment with general practitioners or specialised doctors, if medically necessary
  4. Arrangement of Hospital Admission
    If the medical condition of the Insured Person is of such gravity that hospitalization is needed, ACE Assistance will assist the Insured Person by arranging for hospital admission.
  5. Monitoring of Medical Condition when Hospitalized
    ACE Assistance doctors will monitor the Insured Person's condition when hospitalized.
  6. Delivery of Essential Medicine
    ACE Assistance will arrange to deliver to the Insured Person essential medicine or drugs when such medicine or drugs or local equivalent are not available at the Insured Person's location. ACE Assistance will not pay for the costs of such drugs or medicine and any delivery costs thereof.
  7. Arrangement of Emergency Medical Evacuation
    ACE Assistance will arrange for the air and/or surface transportation, medical care during transportation, communications and all unusual ancillary services required to move the Insured Person to the nearest hospital where appropriate medical care is available.
  8. Arrangement of Emergency Repatriation
    ACE Assistance will arrange for the return of the Insured Person to Singapore following an emergency medical evacuation for subsequent in-hospital treatment.
  9. Arrangement of Repatriation of Mortal Remains
    ACE Assistance will arrange for the transport of the Insured Person's mortal remains from the place of death to Singapore or arrange for local burial at the place of death as approved by ACE Assistance.
  10. Arrangement of Compassionate Visit
    ACE Assistance will arrange for the return airfare for a relative or friend wishing to visit the Insured Person who may be hospitalized outside Singapore.
  11. Arrangement of Return of Young Children
    ACE Assistance will arrange for one-way airfares for the return of young children who are left unattended as a result of the accompanying Insured Person's illness, accident or hospitalization.

The above services (item 6-11) are charged on a case basis. ACE Assistance shall not be responsible for any third party expenses.

Travel Assistance

  1. Pre-trip Information Services
    To provide information concerning visas and inoculation requirements for foreign countries worldwide.
  2. Embassy referral
    To provide on a worldwide basis, details of the address, telephone number and hours of operation for the nearest appropriate consulate and embassy.
  3. Lost luggage
    To assist the Insured Person who has lost their luggage while travelling outside their usual country or residence by contacting the appropriate authorities involved and providing directions for recovery.
  4. Lost Passport
    To assist the Insured Person who has lost their passport while travelling outside their usual country of residence by contacting the appropriate authorities involved and providing direction for recovery.
  5. Emergency Travel Services Assistance
    To assist the Insured Person in reservation/booking for airline and travel on an emergency basis when travelling overseas.
  6. Legal Referral
    To assist the Insured Person by providing the name, address, telephone number, and if requested, office hours (if available), for legal practitioners and lawyers worldwide.
  7. Emergency Message Transmission
    In the event of a hospital confinement or during an emergency, ACE Assistance will undertake to transmit urgent messages to the Insured Person's family, if requested by the Insured Person to do so.