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1. |
Q |
How do I obtain a copy of the
Inpatient Discharge Summary and do I have to pay any
fees to the hospital concerned? |
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You can obtain this Summary from the
hospital concerned at no cost to you. |
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2. |
Q |
Under what circumstances will you
allow the waiver of medical report which would
require a fee payment on my part? |
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We can accept a copy of the Inpatient
Discharge Summary as an alternate document for the
medical report if the total amount of your claim
entitlement is below S$1,000. |
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3. |
Q |
I intend to submit a claim for
medical expenses to a few insurers, will I be able
to seek reimbursement from each insurer? |
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No, you can only seek reimbursement
for the incurred medical expenses from one of the
insurers. |
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4. |
Q |
Can I request that you pay the
claim to another party other than myself who is the
policy holder as well as the claimant? |
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In general, we can only pay the claim
in your name, however, we can consider your request
on a case by case basis. |
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5. |
Q |
Is it compulsory to complete the
claim form if I want to make a claim under the
policy? |
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You need to complete the claim form
as this will help us verify the
details of your claim. |
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6. |
Q |
In the event of a death claim, who
is entitled to receive the insurance benefit under
your policy? |
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If the claim can be admissible under
the policy, we will pay the benefit sum to the
estate of the deceased. If a Will or
a Letter of Administration is available, we will pay
the nominated person(s) as outlined therein. |
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7. |
Q |
If I opt to defer my medical
treatment to a later date due to some personal
reasons, can I do so and will you penalise my claim? |
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If your deferred medical treatments
do not result in any deterioration to your existing
medical condition and/or develop into other
medical conditions, we will not penalise your claim. |
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8. |
Q |
Can I send in my claim submission
via an
e-mail with scanned copies of supporting documents
or fax transmission? |
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Yes, we can accept your claim
submission via an e-mail or fax transmission if
your claim does not relate to medical
expense reimbursement. |
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9. |
Q |
Will you still entertain my claim
if I submit after the 30 days period as required
under your policy? |
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Yes, we can still consider your claim
if there are valid reasons for the late submission
which do not cause any prejudice to our claims assessment. |
