ACE Assist Card Services

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ACE Assist Services

Ace Assist card

ACE Assist provides the following services:

	Emergency Medical Assistance and Advice
	Evacuation or Repatriation if necessary
	Liaison and case management with your hospital/medical provider
	Liaison and case management with ACE Insurance.

Other Assistance
ACE Assist provides the following other services:

	Pre-travel advice
	Assistance in replacing a lost or stolen passport
	Legal assistance
	Assistance in tracing delayed or lost luggage
	Verification of Medical Insurance to Medical Providers
	Guaranteed payment of Medical Services to Providers
	Emergency medical advice 24 hours per day
	Assistance in arranging medical appointments and hospital admission (if medically necessary)
	Advice and information on the location of physicians, hospitals dentists and dental clinics worldwide
	Delivery of essential medicine where necessary (to Insured's cost)
	Repatriation of Mortal Remains

Note: If you need assistance or think you will need assistance, please inform ACE Assist promptly.
Do not try to solve the problem without involving the experience of ACE Assist as this may prejudice your right to claim assistance or reimbursement.

Medical Assistance

1.	Telephone Medical Advice ACE Assist will arrange to provide medical advice to the Insured Persons over the telephone.
2.	Medical Service Provider Referral ACE Assist will provide the Insured Persons with information about physicians, hospitals, dentists and dental clinics worldwide.
3.	Arrangement of Appointments with Doctors ACE Assist will assist insured Persons in arranging appointment with general practitioners or specialised doctors, if medically necessary
4.	Arrangement of Hospital Admission if the medical condition of the Insured Person is of such gravity that hospitalization is needed, ACE Assist will assist the Insured Person by arranging for hospital admission.
5.	Monitoring of Medical Condition when Hospitalised ACE Assist doctors will monitor the Insured Person's condition when being hospitalized.
6.	Delivery of Essential Medicine ACE Assist will arrange to deliver to the Insured Person essential medicine or drugs when such medicine or drugs or local equivalent are not available at the Insured Person's location. ACE Assist will not pay for the costs of such drugs or medicine and any delivery costs thereof.
7.	Arrangement of Emergency Medical Evacuation ACE Assist will arrange for the air and/or surface transportation, medical care during transportation, communications and all unusual ancillary services required to move the Insured Person to the nearest hospital where appropriate medical care is available.
8.	Arrangement of Emergency Repatriation ACE Assist will arrange for the return of Insured Person to Singapore following and emergency medical evacuation for subsequent in-hospital treatment.
9.	Arrangement of Repatriation of Mortal Remains ACE Assist will arrange for transporting the Insured Person's mortal remains from the place of death to Singapore or arrange for local burial at the place at the place of death as approved by ACE Assist.
10.	Arrangement of Compassionate Visit ACE Assist will arrange for the return airfare for a relative or friend wishing to visit the Insured Person who was hospitalized outside Singapore.
11.	Arrangement of Return or Minor Children ACE Assist will arrange for one-way airfares for the return of the minor children who are left unattended as a result of the accompanying Insured Person's illness, accident or hospitalization.

The above services (item 6-11) are charged on a case basis. ACE Assist shall not be responsible for any third party expenses.

Travel Assistance

1.	Pre-trip Information Services To provide information concerning visas and inoculation requirement for foreign countries worldwide.
2.	Embassy referral To provide the address, telephone number and hours of opening of the nearest appropriate consulate and embassy worldwide.
3.	Lost luggage To assist the Insured Person who has lost their luggage while travelling outside their usual country or residence by contacting the appropriate authorities involved and providing directions for recovery.
4.	Lost Passport To assist the Insured Person who has lost their passport while travelling outside their usual country of residence by contacting the appropriate authorities involved and providing direction for recovery.
5.	Emergency Travel Services Assistance To assist the Insured Person in reservation/booking for airline and travel on an emergency basis when travelling overseas.
6.	Legal Referral To assist the Insured Person by providing the name, address, telephone number, and if requested office hours (if available) for legal practitioners and lawyers worldwide.
7.	Emergency Message Transmission In the event of a hospital confinement or during an emergency, ACE Assist will undertake to transmit urgent messages to the Insured Person's family, if requested by the Insured Person to do so.