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Cargo Risk Management Approach |
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ACE's Unique Cargo Risk
Management Approach
ACE’s underwriters have an innovative
approach to their business. Our underwriters are
predominantly account managers, coordinating and
directing the activities of claims, recoveries, credit
control, systems and loss management. They are dedicated
to servicing our clients by making the most effective
use of these other ACE services and in offering help and
advice on matters concerning import and export.
Our unique team of Master Mariners is
experienced in all aspects of cargo handling,
transportation and marine loss control. This specialist
team can provide a variety of marine technical support
services, ranging from general consultation to the
organization and implementation of a comprehensive Cargo
Risk Management Program.
We have an international network of
ACE offices to issue local policies where required. Even if local policies are not issued, our
colleagues abroad can still settle claims promptly and
professionally.
We are recognized as having a first
class Marine Claims team in London, focused on client
service. This team combines commercial reality with an
in-depth expertise that distinguishes our claims
capabilities from that of our competitors. When dealing
with international claims, the Marine Claims team is
supported by our Global Network.
Our ‘in-house’ recoveries department will ensure that
enquiries are investigated immediately when a loss is reported
in order to quickly protect our clients’ rights against
responsible third parties. Our Global Network of
recoveries staff will take the most effective action for
local situations.
We will also help to review the existing
and proposed transit contracts to check that all of your
rights are protected.
For our
larger corporate clients, we will allocate a specialist team
of dedicated account handlers, including a Service
Manager and representatives from each of their
disciplines. This provides focused points of contact and
enhances the communication process.
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